怎樣寫出讓英國人都驚艷的郵件

沒有比英國更喜歡收發郵件的國家了，家人親人同事私事公事無論巨細，都愛說rop me a few lines. 國外很流行的手機聊天軟件What’s Up（相當于我們的微信）在英國的市場普及率遠遠低于歐洲其他國家，為啥？因為人家英國人覺得有個郵箱地址即可天下無敵。那么怎樣寫出讓英國人都覺得漂亮的郵件呢？

Principals:

寫郵件基本原則：

Who Is Your Reaer? 寫給誰看？

First of all, think of who your reaer is before you write the email. Professional emails usually have a neutral tone; ba grammar an an over-frienly style will not be acceptable. Note the ifference between Informal an Formal.

在寫郵件前的第一件事！想想這封郵件是寫給誰看的。專業的郵件一般采取中立的語氣；糟糕語法或過分客氣都是不可取的。請注意正式語氣和非正式語氣之間的區別。

Examples:

Informal– Thanks for the email. / Yes, I got your email.

Formal– Thank you for your email receive 15 February.

Informal– Sorry, I can’t make it.

Formal– I am afrai I will not be able to atten.

Informal– Can you…?

Formal– I was wonering if you coul….?

Be Polite! 要有禮貌！

You can be irect, but always have to be polite. Your reaer might fin your irectness rue an sometimes offensive, especially when you are writing in another language. But by ajusting your tone, you are more likely to get a more positive response from your reaer.

你可以直截了當，但是任何時候都要保持禮貌。收到這封郵件的人可能會覺得你的直接是粗魯的，有時甚至是冒犯的，尤其是當你用非母語寫作的時候。但是通過調整你的語氣和態度，你更有可能從收信人那里得到積極的回應。

Examples:

Direct– I nee this in half an hour.

Inirect an polite – Woul it be possible to have this in half an hour?

Direct– There will be a elay.

Inirect– I’m afrai there will be a slight elay.

Direct– It’s a ba iea.

Inirect– To be honest, I’m not sure it woul be a goo iea.

Don’t copy the slang language from those American movies! Even average Americans won’t talk like that, not mention the Brits. Be eucate!

千萬不要學那些美國電影中的俚語行話！即使是普通的美國人，他們也不會那么說，更不用說那么傲嬌的英國人了。記得你是受過高等教育的！

Be Positive! 要積極向上！

Your email is the image you create about yourself. The wors you use show your attitue to life, so choose your wors wisely. Deliver the positive messages to your reaer if you woul like the positive in return.

你的郵件是你為自己創造的形象。你所使用的語言文字反映了你對生活的態度，所以在選詞造句式要聰明些。如果你想從郵件接收者那里得到積極的回應的話，就首先要傳達積極的信息給他們。

Examples:

Positive: helpful, goo question, agree, together, useful, I’ be elighte, mutual, hope, benefit, opportunity, excite, happy…

Negative: busy, crisis, failure, forget it, I can’t, it’s impossible, waste,

har, ifficult, reject, refuse, ba, poor…

前一陣很火的那個段子是If you want to say Thank you, on’t say Sorry. 就正是這個意思。同一個場景，我們可以用正負兩種方法來表達，就像那個著名的半杯水。選擇有正能量的那個。

Re-Check the Grammar 再三檢查語法

Give yourself time to check your email; Re-rea an eit what you’ve written before you click the Sen button. Be very careful of basic grammar, spelling, capital letters, punctuation, expression an tone. A mistake coul cause misunerstaning, be embarrassing, or even offensive.

給自己留些時間去檢查下寫好的郵件；在發送之前一定反復閱讀和編輯郵件。仔細檢查基本語法、拼寫、大寫字母、標點符號、表達和語氣等。一個小小的錯誤都可能導致誤解、尷尬、甚至冒犯。

Tips: KISS principal

Keep It Short an Simple.

Use short an easy sentences. Long sentences can often be ifficult to rea an unerstan. Don’t try to translate irectly from your own language. This can often lea to confusing sentences.

謹記KISS（保持簡短）原則，使用短句子和簡單句。長語句比較難懂也不好理解。永遠不要先寫好中文，再把內容翻譯成英文發過去，這樣只會導致一些不明就里的語句。

Make it Roll 一來一回，鼓勵反饋

Try to get some feeback on the emails that you write. Encourage your reaer to write back of your email, usually by raising a few questions. This is how the communication starts.

試著為你的郵件爭取反饋，鼓勵你的郵件接收者回信給你。在郵件里多問幾個問題是個很好的辦法，這是交流的開始。

Structure:

郵件基本結構：

Subject Line 郵件主題

Always have a subject line that summarizes briefly an clearly the contents of the message.

一定要有清晰明確地總結出郵件內容的主題。

If you are replying an email iscussing the same topic, better always start by following all the previous emails. Don’t nee to change the subject. This woul help to sort your emails an solve your problems in the future.

如果是同一個主題，你在繼續追蹤回復，就不需要更改主題，直接回復并把之前所有的相關記錄附上。這有助于你日后整理郵件和處理問題。

Note: cc your emails to your team member is very helpful.

注意：把郵件抄送給你的團隊其他人非常重要。中國人不太喜歡用抄送這個功能，或許更因為我們連郵件也少寫，但是如果某項工作是多人都需要參與的，尤其當要涉及另外一個人加入時，把整個帶有歷史紀錄的郵件一同抄送出去，是非常有必要的。

Appropriate Salutation 對方稱呼

Don’t forget the salutation of your receiver in proper way. You can start with “Dear Mr./Ms./Prof./Dr. ” to senior people in high position. If in oubt, “Dear ” will usually work just fine.

郵件以對方合適的稱謂開頭。對方如果地位或資歷較高，你可以寫“親愛的xx（全名）先生/小姐/教授/博士”。如果不是很確定的話，通常就用“親愛的xx（名）”即可。

Check the name carefully before write own, on’t make a typo. Don’t forget the comma following the name.

在寫下名字前要仔細檢查，不要有拼寫錯誤。不要忘了名字后面要加逗號。

Warm-Up 寒暄問候

Warm up your email by greetings or expressing your thanks, an self-introuction necessary if it is the first email you write to the receiver.

接下來一般要寒暄問候或者表達感謝來暖場。如果是你給對方寫的第一封郵件，不要忘記做個自我介紹。

是的，英國人非常熱愛談論天氣，郵件里也不例外。說說天氣作為warm-up永遠不會出錯。當然，如果你們的郵件來回頻率比較高，那就多想點別的有聊的，圣誕節啊，春節啊，周末啊，出去玩啊什么的，一兩句就夠。對方會覺得很親切。有個英國朋友就和我說過，郵件里一上來就就事說事的，只有中國人和德國人。（算優點么？）

Example:

Dear John,

It was very niceto meet you at the XXX Conference in Hong Kong last week. Greetings fromfrozen Beijing. I miss the warm weather we ha in Hong Kong so much!

Thank you for contacting me/ proviing so much useful information /your prompt reply/getting back to me/ your feeback…

Email boy: Get Straight to the Point 意愿清晰明了

Explain why you write the email, or report the upates of the issue you both concern, or state the information you want to confirm, or raise questions you ask for help or clarify CLEARLY.

郵件正文用來解釋你寫這封郵件的用意，告知對方你們共同關心事情的最新情況，陳述你先要和對方確認的信息，提出問題尋求幫助或者希望得到對方進一步解釋……所有這些的統一要求就是要清楚明確。

Tip #1.Keep it short 短一點

Try to keep your email short. Make the paragraphs short too.

盡量使郵件簡短，段落內容也要盡量短。

Tip #2. Use Numbere Points 用數字列舉要點

If you’ve got several questions or points to make, it’s very helpful to number them. Don’t number too much however in one email.

如果你有幾個問題或者要點要說明，用數字一條條列舉出來會很有幫助。但是同一封郵件內不要列舉太多項。

En an Your Signature 結尾及簽名

Emails usually en with best wishes to their reaers. Also you can say thanks again to them.

郵件通常以祝福結尾，當然你也可以再次表達你的感謝。

Examples:

Thank you again for everything you’ve one.

Thank you for all your assistance.

Thank you a lot in avance.

Looking forwar to working with you.

See you soon after Spring Festival!

See you in Zagreb!

An on’t forget your signature! Your full Chinese Pinyin name as signature is preferre in serious emails.

不要忘記你的簽名！正式場合的郵件中，推薦使用你的中文全名的拼音。很多外國人現在更樂意使用對方的原本的名字，而不是他們的western names，里面更多表示的是對對方的尊重。但是在business場合，有個能讓別人瞬間識別的名字能加大被記住的可能性。

按我的經驗來說，如果是初次見面，介紹你的英文名，之后，就可以大方的教他們說你的中文名，并且帶俯視感的去再三糾正他們的發音。

雖然現在國內不管是學校還是公司，都已經進入假期模式，但是1月在英國正是他們的圣誕長假結束，一切恢復正常運轉的開始。所以，正式進入放假之前，別忘了寫個郵件，告訴他們我們過春節去啦！

Example Email:

Subject: Re:March visit scheule

Cc to: Sue

Dear John,

Thank you for your last email. Hope you are oing well. Beijing this week is luckier to have much more sunshine an less pollute ays. An it is the exciting season to travel: Chinese spring festival is coming this weeken.

Regaring to your Beijing visit scheule this March, I’ve alreay cc’ our email to Sue, who will help to book the flights an hotel for you. @Sue, coul you please talk to John irectly for more etails. Thanks for helping.

However, as I just mentione, spring festival is here, which is of the same significance forus as what Christmas is for you. I’m afari the work is slowing own in China, an many companies have alreay starte their holiays. An I will be out of office from February 6 to February 14 too. Hopefully we will fix your flights an hotel this week, an continue to iscuss more of the agena after Spring Festival.

Also, o you have any preferre supplier company to visit this time, which we may help to arrange? Anything else in your min, please let me know.

Happy Spring Festival an Happy Chinese New Year of Monkey to you. An looking forwar to seeing you in March!

Warmest regars,

Alice

看看這封完整的example email，對照一下，是不是要點都get到啦？再寫下封郵件中除了繼續談日程，是不是能很愉快的聊天，談談供應商，春節，還有猴年? 同學們，快快操練起來吧！

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