雅思口語P3話題素材排隊的經歷

留學，語言成績是必要材料之一，并且在申請院校的進程中，語言成績的高低直接影響著你最終能申請什么到水平的院校，下面外語頻道小編為大家具體分享下“雅思口語P3話題素材：排隊的經歷”內容。

排隊的經歷

Part3

Do you think waiting is harder now?

I think its easier to wait now than in the past. In the past, people could only chat or be in a daze when waiting, but now there are many portable electronic products that can be used for entertainment to pass the time, such as watching TV dramas on a tablet while waiting, playing games with friends on a mobile phone, and so on. These activities make the waiting time less painful than it used to be.

Why some companies provide poor customer service?

In my opinion, such kind of companies do not pay much attention to customer experience. One of the reasons may be that the company have unique products, which means customers must purchase the companys products and services to solve their problems. It can also be that the companys corporate culture is not humanistic, and it does not care about the feelings of consumers. If there are substitutes in the market, I think such companies will not succeed for a long time.

Do you prefer human being or robot customer service?

I prefer manual service, because manual service can know the needs of users more accurately and help customers to solve problems quickly. For example, once when I made an express complaint call, it was intelligent voice that answered my call. Because the cause of the matter was a little complicated, it could not understand my needs very well. It was a waste of time to repeat it. I think manual service can solve problems more quickly and flexibly.

How can improve the customer service?

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